Return Policies

  • We do not have a return policy. However, you can exchange the products for size or color issues.
  • Raise your return request within 48 Hours of receiving the shipment through gheleegj@gmail.com.
  • We would not accept the exchange if the tag is missing or the item is used, washed, or damaged by you.
  • If you receive a damaged, incorrect, or incomplete order, contact us within 48 hours by mailing us at gheleegj@gmail.com with your Order ID and an image or video of the defective item. Someone from our team will contact you within the next two working days, and/or a replacement will be issued at no additional cost.
  • Once we have received the products, a quality check will be done by our team
  • You will have to self-ship the product if we do not have a pick-up service available at your location.
  • You may ship the product back to us, but Ghelee will not be responsible for any lost shipment.

 

Damaged or Defective Items

While we ensure that all items are delivered to you in perfect condition, we understand that issues may occasionally occur during shipping or manufacturing. If you receive a product that is defective, damaged or does not match the description provided on our website, you may qualify for a replacement.

 

Conditions for Reporting Defects or Damage:

  • You must contact us within 48 hours of receiving the item to report any issues.
  • Send a detailed description of the defect or damage and supporting photos and videos to gheleegj@gmail.com.
  • Once our team has reviewed and validated your claim, we will provide further instructions on whether a replacement will be issued.
  • Please note that items must be in unused condition for replacement. We do not offer refunds, only replacements, and solely for items that arrive defective or damaged.

 

Final Sale and Promotional Items

 

Any product marked as “final sale” or purchased during a promotional event or sale is not eligible for refunds, returns, or exchanges. Please understand this policy, as these items will not be considered for any adjustment after purchase. Products bought during a sale are not eligible for exchange.

 

Contact Us for Assistance

 

At Ghelee, we want every customer to be delighted with their shopping experience. If you have any concerns or need help before purchasing, please do not hesitate to contact us.

 

Email: gheleegj@gmail.com

Customer Service Hours: Monday to Friday, 9 AM to 6 PM IST

Our team is always available to help you with product inquiries, sizing concerns, or any other questions to ensure you make a well-informed decision before purchasing.

 

Thank you for choosing Ghelee for your shopping needs, and we appreciate your understanding and cooperation in adhering to our policies.